Terms and Conditions

Last updated: 4 October 2026

These terms apply to the PawBoly website, app and business portal (together, “PawBoly”), run by [Your name or business name] (“we”, “us”). By using PawBoly you agree to these terms. If you don’t agree, please don’t use PawBoly.

1. What PawBoly is

PawBoly is an information and comparison service. It suggests pet food and products based on details you give about your pet, compares prices from online stores and local shops, and lists pet care businesses.

We don’t sell anything. When you buy, you buy from the online store or the local business, under their terms. They are responsible for the product, delivery, returns, refunds and warranty.

2. Not veterinary advice

Fit scores, portions, diet plans and AI answers are general guidance for healthy animals. They are not a diagnosis or a treatment. Always follow your veterinarian’s advice, especially for puppies and kittens, pregnant or sick animals, allergies and prescription diets. In an emergency, go to a vet straight away.

3. Prices and product information

Prices, stock and product details come from stores, businesses and public sources, and can change at any time. The price at the store when you buy is the price that applies. We try to keep information correct but can’t guarantee it is complete, current or error-free. Check the pack label and the store page before you buy.

4. Affiliate links

Some links to online stores are affiliate links, and we may earn a commission when you buy through them, at no extra cost to you. This never changes how products are ranked. See our affiliate disclosure.

5. Your account

• You can use PawBoly without an account. If you create one (to save pets, get refill alerts or list a business), keep access to your email safe. You are responsible for activity on your account.
• You must be 18 or older to create an account, or have a parent or guardian’s permission.
• Give true information. We may suspend accounts that are misused.

6. Businesses that list on PawBoly

If you list a shop, clinic, grooming, sitting, boarding or shelter service, you also agree that:

• You are authorised to list the business, and all details, prices and photos are true and kept up to date.
• You sell and offer only legal products and services, and follow all laws that apply to you, including the Wildlife (Protection) Act, 1972, the Prevention of Cruelty to Animals Act, 1960 and rules made under it, the Drugs and Cosmetics Act, 1940, consumer protection law, and local licences.
• You won’t list wild, protected or banned animals, or prescription-only medicines without a prescription.
• Your dealings with customers (orders, delivery, payment, refunds and service quality) are between you and the customer. PawBoly is not a party to them.
• You let us show your business details publicly on PawBoly and in search engines, and contact you about your listing.
• We may verify, edit, pause, hide or remove any listing at our discretion, for example after complaints or if details can’t be confirmed.

The full guide for businesses is here.

7. Fair use

Don’t misuse PawBoly. That includes: posting false, misleading or illegal content; copying our catalog or data in bulk, or scraping; trying to break into accounts or our systems; overloading the service; or using it to send spam.

8. Our content

The PawBoly name, logo, design, fit scores, diet plans and text are ours. You may share links and diet plans for personal use. Brand and product names belong to their owners and are used only to identify products.

9. Limitation of liability

PawBoly is provided “as is”. To the extent the law allows, we are not liable for any loss arising from products you buy, services you book, businesses you deal with, or decisions you make based on information on PawBoly. Where the law doesn’t allow us to exclude liability, our total liability to you is limited to ₹1,000.

10. Indemnity

Businesses agree to cover us against claims arising from their listing, products or services, or from breaking these terms.

11. Changes and ending

We may change PawBoly or these terms. We will update the date above, and for important changes we will show a notice. You can stop using PawBoly at any time; we may suspend access if these terms are broken.

12. Law and disputes

These terms are governed by the laws of India. Courts at Raipur, Chhattisgarh have jurisdiction.

13. Grievance officer and contact

Under the Information Technology Act, 2000 and its rules, complaints can be sent to our Grievance Officer:

[Your name or business name]
[your business address], Raipur, Chhattisgarh
Email: [your email]

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.